There isn’t any online system to speak of, and the phones are almost always so overloaded that after spending several minutes winding their way through an automated decision tree to speak to a person, they are told to try again later and hung up on. It’s probably trite to point out bureaucratic dysfunction, but what immediately comes to mind for me is the amount of time my partner and her sister have spent trying to contact New Jersey’s unemployment division to bring attention to missed checks for their dad. Would it really be a highly complex undertaking to remedy Jake’s frustrations in the Garden State? He writes: But just because institutions have to achieve a delicate balance between competing priorities, that does not mean that they are “dysfunctional.”
As just one example, Amazon functions very well when it comes to delivering things that I want to my doorstep in a timely fashion, but do they function well as an employer? Perhaps not so much. The varied set of criteria that we use to measure function and dysfunction.The natural tendency to focus attention on the anomalies: the dysfunctions, if you will.The global extent of our awareness, based on so many digital-media sources.
Common perceptions of vast dysfunction are primarily caused by the following factors. We all live in a highly complex world, and each of our lives depends on so many things functioning more or less correctly, without much notice from us, that it is hard to know where to start when attempting to describe them all. I would submit that your perceptions of “dysfunction all around us” are somewhat skewed.
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